Delivery & Returns

DELIVERY

ONLINE ORDERS MAY TAKE UP TO 7 BUSINESS DAYS TO DISPATCH DUE TO DELAYS CAUSED BY THE IMPACT OF COVID-19

Thank you for your patience while we navigate the impacts of COVID-19 on our warehouse and delivery networks. Our team is working hard to ensure that your order arrives in time, however, due to current COVID-19 safety restrictions and staff shortages, it’s taking us longer than usual to pick, pack and dispatch online orders. To allow for this, please add up to 7 business days to our regular delivery times below. We sincerely apologise for any inconvenience and appreciate your understanding.

Please factor these delays into our usual delivery times below.

We are pleased to offer FREE delivery for all purchases over $150.

For all purchases under $150 a flat rate delivery fee of $9.95 per order applies.

We use multiple delivery partners to ensure your order arrives as quickly as possible.

Delivery Times

Usual Delivery estimate (Includes Warehouse Dispatch & Shipping):

Delivery Location	Metro	Regional
VIC	6 business days	6-7 business days
NSW, SA & ACT	6-7 business days	7-8 business  days
QLD & TAS	7-8 business days	8-18 business days
WA	9 business days	10-13 business days
NT	10 business days	10-18 business days

As soon as your order has been dispatched you will receive an email or text message from our delivery partner with a tracking number to track the progress of your delivery.

 Delivery to international addresses cannot be processed at this time.

RETURNS

Change of Mind

FREE In-Store Returns

Unused items purchased online can be returned free of charge to one of our many stores nationwide within 14 days of the delivery date, 30 days if you are a Rewards member. Alternatively, you can also return goods via post at your own expense. Items must be in original condition and packaging, you will need to provide a copy of your invoice to process your return.

Our team are currently experiencing a high volume of postal returns, so delays are expected during this peak period, however, we can assure you our team are working as quickly as possible to process your online return.

During this period, we would recommend visiting your local store for a faster return processing time at no additional cost.

If you require more immediate support, our friendly in-store staff will be happy to assist you further. 

Visit our Store Locator to find a store near you.

Via Post

If there is no store near you, you can return your order via post. Items must be shipped to us within 14 days of the date your delivery has been received, be in original condition and packaging and include the original invoice.

To return via post simply affix the return label provided with your order, take it to the nearest post office and pay a postage fee. Please address your returns to:

Bed Bath N’ Table Returns
PO Box 4034
Deer Park East VIC 3022

Please note that change of mind returns via post are at the customer's cost. We recommend keeping proof of postage as we do not take responsibility for items lost in transit.

 

Faulty Items

On the rare occasion a manufacturing fault may occur. In this instance, we will be happy to process a full refund for the item including the postage charges. Contact us as soon as you discover a fault, advising the order number, the faulty item’s name and description of the fault (please include images if you are able). Please contact our customer service to requests a prepaid label.

However, you may return or exchange a faulty item in one of our many stores nationwide.

 

CANCELLING YOUR ORDER

Please kindly note, once an order and payment has been processed the order cannot be changed or cancelled. We pack orders quickly, which means we can't make any changes once you've placed them.

You can return your order to us once you have received it.

 

EXCHANGE

You can exchange your online order free of charge in one of our many stores nationwide within 14 days of the date your delivery has been received, upon presentation of the invoice. We do not currently offer exchanges via post.

*Click here for eligible postcodes.

For full Terms and Conditions of sales including Delivery and Returns click here

Please note all prices and charges are in $AUD.

Most orders received (outside special sales events) are dispatched from our warehouse on the next business day.